LymphVision Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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Who we share information with
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How to complain
Contact details
Post: Lymphvision Limited, Stafford Education & Enterprise Park, Weston Road, STAFFORD, Staffordshire, ST18 0BF, GB
Telephone: 03001800112
Email: clinic@lymphvision.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Date of birth
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Health information (including dietary requirements, allergies and health conditions)
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Photographs or video recordings
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Records of meetings and decisions
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Identification documents
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Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery:
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Racial or ethnic origin
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Religious or philosophical beliefs
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Health information
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Marketing preferences
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
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Names and contact details
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Addresses
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Recorded images, such as photos or videos
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Personal information used for administration of research
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Personal information used for the purpose of research
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Records of consent, where appropriate
We also collect or use the following information for research or archiving purposes:
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Racial or ethnic origin
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Genetic information
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Health information
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Financial transaction information
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Health and safety information
We also collect or use the following information to comply with legal requirements:
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Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Information relating to health and safety
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Correspondence
We also collect the following information for dealing with queries, complaints or claims:
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Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Provision of medical care: Personal information is needed to accurately diagnose and treat patients. Continuity of Care; Ensuring that medical history and ongoing treatment information are accessible for consistent and comprehensive care. Billing and Administration: Insurance Claims; Processing insurance claims and ensuring that billing is accurate and comprehensive. Payment Collection; Managing payment processes and addressing any billing inquiries or disputes. Quality Improvement: Service Improvement; Using patient feedback and data to improve the quality of care and services provided by the clinic. Clinical Audits; Conducting audits to ensure that clinical standards are being met and to identify areas for improvement. Public Health: Health Monitoring; Collecting data to monitor public health trends, manage outbreaks of disease, and respond to health emergencies. Research; Contributing to medical research and public health studies, often in a de-identified or anonymised form. Patient Communication: Appointment Management; Scheduling, rescheduling, and reminding patients of appointments. Follow-Up Care; Contacting patients with follow-up information or instructions post-treatment. Health and Safety: Ensuring the safety and security of patients, staff, and visitors within the clinic premises. Internal Administration: Facilitating the internal administration and efficient operation of the clinic, such as maintaining accurate records and managing resources effectively.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Improving medical knowledge and patient care, and preserving important health information. Research can lead to new treatments, better understand public health trends, and improve clinical practices, benefiting both current and future patients. Archiving maintains essential medical histories, supporting long-term patient care and continuity between healthcare providers. These benefits are significant as they enhance healthcare quality, promote public health, and aid medical decisions. To balance these benefits with privacy concerns, LymphVision will anonymise data when possible, follow strict security measures, and respect patient privacy. By being transparent and allowing patients control over their data, we can pursue research and archiving without compromising personal privacy.
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Our lawful bases for collecting or using personal information for legal requirements are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Information will be gathered and retained to investigate any query, complaint or claim. This will be explained to individuals at the point of receipt of the query, complaint or claim.
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Where we get personal information from
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Directly from you
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Health care providers
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Insurance companies
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Legal and judicial sector organisations
How long we keep information
LymphVision retains data in accordance with national guidance on medical records management. The British Medical Association (BMA) give detailed advice about the minimum retention periods applicable to medical records. The recommendations apply to both electronic and manual records. The BMA advises private practitioners to follow the same rules as NHS providers and hospitals. Hospital records should be kept for a minimum of eight years following the end of treatment, although certain types of records, such as children’s records, obstetric records, and mental health records are kept for longer.
For more information visit: https://www.bma.org.uk/advice-and-support/ethics/confidentiality-and-health-records/retention-of-health-records
Who we share information with
Others we share personal information with
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Insurance companies
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Health care providers
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Organisations we need to share information with for safeguarding reasons
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Professional or legal advisors
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Relevant regulatory authorities
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Organisations we’re legally obliged to share personal information with
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Emergency services
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint